We are committed to respecting your privacy and providing you with control over your personal information. If you wish to request the deletion of your data from our records, please follow these steps:

1. Contact Us: Send an email to cs@wisedu.io with the subject "Data Deletion Request." Please use the email address associated with your account or provide enough information for us to identify your data.

2. Include Necessary Information: In your email, you need to indicate that you are requesting the deletion of your personal data. Include your full name, username (if applicable), and any other relevant information to help us verify your identity and locate your data in our system.

3. Verification Process: To protect your privacy and ensure the security of your data, we may need to verify your identity before processing the deletion request. This may involve asking you to provide additional information or confirm certain details and personal information.

4. Deletion Confirmation: Once your identity is verified, we will proceed to delete your data from our records. We will send you a confirmation email once the deletion process is complete.

Exceptions

Please note that some data may be exempt from deletion requests if required to comply with legal obligations, detect security incidents, protect against fraudulent activities, or for any other legitimate business purposes.